Category Archives for Civility

20 THANK YOU NOTES

A few years ago, I was prompted by a coach to write 20 thank you notes to people who had influenced or helped me in life and in business. Handwritten notes accounted for the majority of thank yous, but

That is None of Your Business.

Surprise doesn’t quite describe the feeling I got when I said to the barista, “it seems like you are having a hard day, I’m so sorry”, and she said “That is none of your business”.