Category Archives for Civility

20 THANK YOU NOTES

A few years ago, I was prompted by a coach to write 20 thank you notes to people who had influenced or helped me in life and in business. Handwritten notes accounted for the majority of thank yous, but

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That is None of Your Business.

Surprise doesn’t quite describe the feeling I got when I said to the barista, “it seems like you are having a hard day, I’m so sorry”, and she said “That is none of your business”.

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